Senior Associate – Salesforce Lead

JOB PURPOSE

Run the Salesforce platform day-to-day: the delivery pipeline, release discipline and platform health behind the Group's commercial operations, working alongside the Salesforce Practice Architect and the outsourced Solutions Factory.

Convert the commercial platform strategy set by the Senior Vice President - Salesforce & Commercial Platforms into delivered, adopted capability: managing the backlog, orchestrating the Solutions Factory and protecting platform quality as commercial instances are consolidated across entities.

ROLES AND

RESPONSIBILITIES

Platform Delivery Leadership

Lead Salesforce initiatives and enhancements end-to-end through the outsourced Solutions Factory model.

Own the platform backlog: intake, prioritization with the Senior Vice President, specification, testing and release.

Enforce disciplined release management across Salesforce environments.

Business Engagement

Work with commercial business teams across the Group and subsidiaries to translate

requirements

into platform solutions.

Manage delivery expectations and communicate progress transparently to business stakeholders.

Platform Standards & Quality

Apply and enforce design and configuration standards defined with the Salesforce Practice Architect.

Ensure quality of Solutions Factory output: code review discipline, test coverage and environment hygiene.

Align all changes with Group architecture, security and integration standards.

Consolidation & Adoption

Support the consolidation of fragmented Salesforce instances and capabilities into the standardized Group estate.

Monitor platform health, license utilization and user adoption; act on gaps.

Coordinate with Group Digital teams when digital products interact with Salesforce.

Operations Support

Manage escalated incidents and service requests to resolution with Technology Operations and managed services.

Protect the stability of commercial operations during releases and platform changes.

What This Role Is Not

Not a hands-on development role; build capacity si…