Area Manager II, SPX5 Outbound

Responsible for leading day-to-day Outbound operations within the fulfillment center, ensuring safe, efficient, and customer-focused execution across Pick, Pack, Sort, and Ship functions.

Lead and develop Area Managers, Process Assistants, and associates to deliver business and operational targets.

Own key Outbound KPIs including TPH/UPH, productivity, quality, attendance, labor utilization, CPT adherence, and throughput.

Manage shift execution from Start of Shift (SOS) through end-of-shift, ensuring staffing, equipment, volume, and operational readiness.

Analyze performance gaps and develop structured root-cause analysis and recovery plans to improve productivity and eliminate recurring losses.

Drive labor planning and headcount allocation across P1-P5 shifts based on forecast, capacity, volume, and operational requirements.

Partner with Planning, Learning & Development, ACES, RME, WHS, HR, and Transportation to resolve operational constraints and improve end-to-end flow.

Own Outbound capacity and peak-readiness initiatives, including throughput planning, capacity modeling, process optimization, and contingency planning.

Ensure compliance with Amazon safety standards, standard work, quality requirements, and operational policies.

Lead continuous improvement initiatives using Lean, Kaizen, 5S, VSM, and data-driven problem solving to improve efficiency and eliminate waste.

Monitor and escalate risks related to CPT misses, TRB, equipment availability, staffing gaps, low APU, backlog, and shipment constraints.

Coach and develop associates and leaders through performance management, talent development, succession planning, and structured feedback.

Communicate operational performance, risks, and action plans to senior leadership through daily, weekly, and monthly business reviews.

Build a high-performing culture focused on Safety, Customer Obsession, Operational Excellence, and Leadership Principles.

Key job

responsibilities

Lead end-to-end Outbound operations across Pick, Pack, Sort, a…

• 2+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• 1+ years of performance metrics, process improvement or lean techniques experience

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