ICQA Supervisor

The ICQA Supervisor is the Inventory Control & Quality Assurance team at our delivery station. You'll lead a team of associates responsible for inventory accuracy, quality audits, and process compliance across the floor. You'll own daily/weekly cycle counts, quality walks, IRDR, net adjustments, damages, root-cause investigations, and corrective actions - ensures our inventory stock is accurate, locations are clean and controlled, and safety and quality standards are met every shift.

This is a hands-on leadership role for someone who thrives on the floor, uses data to drive decisions, and holds a team to a high standard.

Key job

responsibilities

• Inventory accuracy

Plan and execute daily/weekly cycle counts and reconcile discrepancies

Investigate inventory defects (misplaced, mislabeled, damaged, missing stock) to root cause

Maintain bin/location integrity so every item is in a correct, scannable location

Track and report inventory accuracy KPIs; drive corrective actions to hit targets

• Quality assurance

Conduct daily quality walks and audits of pick faces, staging, and storage areas

Identify and log quality defects; raise and follow through on corrective actions

Monitor inbound/outbound quality and flag recurring issues to the ICQA Manager

Support defect-reduction and 5S initiatives across the station

• Team leadership

Supervise, schedule, and coach a team of ICQA associates

Set daily targets, assign tasks, and balance workload across the shift

Train new associates on counting, auditing, and quality procedures

Monitor performance and productivity; give feedback and manage under-performance

• Compliance & safety

Enforce safety standards: clear fire exits, safe stacking, unobstructed aisles

Ensure team follows SOPs and quality/safety policies at all times

Escalate safety or compliance risks promptly

• Reporting & collaboration

Produce daily/weekly accuracy and quality reports for the ICQA Manager

Partner with Operations, Inbound, and Outbound teams to resolve discrepancies

Use data to identify trends…

• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Bachelor's degree in Engineering, Operations Management, Supply Chain, Business Analytics, or a related field, or equivalent practical experience.
• 2+ years in inventory control, quality assurance, or warehouse operations, with at least 1 year in a team lead/supervisory capacity
• Strong understanding of cycle counting, inventory reconciliation, and quality auditing
• Solid Excel skills (filtering, pivots, basic formulas) and comfort with warehouse/WMS systems
• Data-driven, detail-oriented, and able to investigate problems to root cause
• Clear communicator who can lead and coach a team
• Willing to work rotational shifts, nights, and weekends as needed
• Experience supporting fulfillment, logistics, warehousing, manufacturing, transportation, or other high-volume operational environments.
• Experience delivering multi-site automation or process-standardization initiatives.
• Experience with label generation, inventory processes, scanning workflows, or warehouse management systems.
• Knowledge of Lean, Six Sigma, Kaizen, or structured continuous-improvement methodologies.
• Experience managing project plans, risk registers, stakeholder communications, and implementation milestones.
• Demonstrated ability to influence without direct authority across multiple teams and sites.
• Strong ownership mindset with a record of delivering results under changing operational priorities.

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