Senior Network & Systems Engineer- Lead - Saudi Nationals, OTS

About the Role

As an Senior Network & Systems Engineer - Lead, you use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You manage large projects with minimal guidance that affect multiple locations in a region. You resolve customer issues in crisis situations and are actively expanding your scope into software design patterns, data structures, AWS technologies, and distributed systems.

Key job

responsibilities

Technical Operations & Infrastructure

• Drive network excellence through advanced engineering, troubleshooting, and systems administration across multiple facilities
• Maintain critical systems uptime; serve as first escalation point for complex issues
• Troubleshoot difficult IT problems without established SOPs; resolve incidents under time pressure
• Demonstrate complete networking expertise: routers, switches, firewalls, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP, subnetting, network security protocols)
• Plan and coordinate Change Management (CMs) and CM templates across the region

Project Execution & Automation

• Lead and execute regional technical projects from conception to completion with minimal guidance
• Collaborate with internal teams and external vendors to deliver infrastructure improvements and technology rollouts
• Automate manual tasks; create and improve tools that increase team efficiency
• Manage large-scale initiatives impacting multiple sites within the region

Problem-Solving & Continuous Improvement

• Conduct root cause analysis to resolve recurring challenges and prevent future incidents
• Lead continuous improvement efforts across processes, documentation, and tooling
• Design and implement efficient IT solutions; develop and maintain technical documentation and SOPs
• Actively expand knowledge in software design patterns, data structures, AWS technologies, and distributed systems

People Development & Quality Assurance

• Participate in hiring, onboarding, train…

• Bachelor's degree in IT, computer science or equivalent
• Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
• Experience working with Windows server technologies: AD, DFS, Print Services, SCCM
• Experience in technical support
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• Experience supporting a windows server environment
• Experience supporting video conference and teleconference equipment

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