HOP Team Leader

HOP Team Leader

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers-come join us on the ground.

We're looking for a HOP Site Team Leader to join our Dubai team. In this role, you'll help us support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, and tightly controlling inventory, and minimising all wastage. The Site Team Leader must also contribute to a positive and cooperative working environment for all colleagues, ensuring at all times that the tasks they are completing and delegating are done in a safe, legal, and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively delivering operational excellence.

WHAT YOU'LL BE DOING

You'll be joining the Deliveroo HOP team. Deliveroo HOP launched in September 2021 and is Deliveroo's speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop to a last-minute dinner party or a late-night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed. The team behind Deliveroo HOP is building a network of stores across London, the UK, and International markets like the UAE. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well a…