Client Implementation Project Manager
About the role
COMPANY
OVERVIEW
EchoTwin AI is pioneering AI-driven infrastructure intelligence, redefining how cities are managed. Powered by a proprietary visual intelligence engine with full spatial reasoning, EchoTwin transforms municipal fleets into mobile urban sensors-creating living digital twins that provide real-time insights into infrastructure, compliance, and safety. By enabling municipalities to proactively monitor, predict, and resolve issues, EchoTwin helps build resilient, self-healing, and sustainable urban ecosystems. More than "smart cities," EchoTwin is advancing the era of cognizant cities-urban environments with the awareness to see, think, and act on challenges in real time.
WHAT THE JOB INVOLVES
The Client Onboarding and Maintenance team is ultimately responsible for maintaining positive customer relationships. You will manage projects with our customers, such as system implementations. You must maintain a detailed understanding of products and services to support customers with questions and suggest the best solutions. You will be at the forefront of serving as the voice of the customer and advocating ways to improve the EchoTwin AI solutions to product management, engineering, and operations. We are looking for a Project Manager to ensure that projects are managed and executed with excellence and at the highest level of customer satisfaction.
RESPONSIBILITIES
- Performs project management for assigned customers, overseeing all aspects of the projects from inception to closure.
- Effectively communicates project targets and goals to all relevant stakeholders promptly and clearly.
- Coordinates the resolution of complex issues and questions with Engineering.
- Tracks project milestones and deliverables to ensure successful and timely
delivery of projects based on agreed-upon contract terms.
- Manages all contract
requirements
to completion.
- Efficiently manage the customer and internal resources to meet all established
milestones, ensuring targeted completion dates are achieved usi…