Senior Driver Operations Specialist

We are looking for a proactive and results-drivenSeniorDriver Operations Specialistto oversee and optimize the end-to-end driver lifecycle. This role will focus on attracting, activating, reactivating, and retaining drivers while ensuring operational efficiency and strong performance across multiple territories. The ideal candidate will combine strong analytical skills with leadership capabilities to drive team performance and enhance driver engagement strategies.

• Lead Driver Engagement Processes:Oversee and optimize activities focused on attracting, activating, reactivating, and retaining drivers, ensuring process efficiency and effectiveness.
• Monitor and Optimize KPIs:Analyze the driver funnel from app installation through registration to first order across all acquisition channels - organic, digital, offline recruitment and referral - identifying drop-off points in the registration flow and implementing data-driven strategies to improve KPIs across territories.
• Own the Offline Recruitment Channel:Take end-to-end ownership of the on-ground offline recruitment channel - agent roster coverage, field processes, tooling and attribution, and recruitment quality standards - improving how the channel converts registrations into activated drivers and expanding into under-served cities.
• Develop Activation and Reactivation Strategies:Take ownership of adapting and continuously improving strategies to maximize driver activation and reactivation rates.
• Coordinate City Launches:Plan and coordinate city launches, setting clear objectives and providing the necessary tools. Travel to new cities to manage on-the-ground recruitment efforts and ensure successful launches.
• Supplier & Recruiter Relationship Management:Manage and strengthen relationships with suppliers and recruiters, serving as the primary point of contact for inquiries, support, and ensuring the success of these partnerships.
• Partnership Engagement:Ensure the best partners are onboarded by developing attractive offers and engagement initiatives for drivers.

• Ability to manage city launches and on-ground driver recruitment.
• Strong stakeholder management and partnership development skills.
• Excellent analytical, problem-solving, and communication skills.
• Experience working in technology companies is preferred.
• Candidates with educational backgrounds in Engineering, Business, Economics, or Operations are preferred.
• Strong analytical skills with the ability to interpret data, identify trends, and drive operational improvements.
• Experience in driver engagement, operations, marketplace, mobility, logistics, or similar industries is a plus.

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.

Final

benefits

may vary depending on the location.