Cloud Support Engineer

Infinite pl·LinkedIn·Riyadh, Saudi Arabia·On-site·Full-time·1 month ago

Product-DigitalNational Address

About the role

Infinite plis a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.

Infinite pl's mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.

We're not just players; we're game-changers.

Responsibilities

Role

Overview

We are looking for aCloud Support Engineerto provide day-to-day operational support, monitoring, and troubleshooting of GCP infrastructure supporting production services. The role ensures cloud services remain available, secure, properly configured, and recoverable.

Key Responsibilities

Monitor and support GCP production infrastructure, including Compute Engine, Cloud Storage, IAM, VPC, load balancers, and related services.
Perform daily health checks across cloud infrastructure.
Investigate infrastructure-related incidents and service degradation.
Troubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues.
Review GCP Cloud Logging and Cloud Monitoring alerts and logs.
Execute approved operational runbooks and recovery procedures.
Support incident resolution and participate in root-cause analysis.
Coordinate with application, database, network, security, and cloud engineering teams during incidents.
Support backup, recovery, capacity, and availability activities.
Maintain infrastructure operational documentation and troubleshooting procedures.
Escalate defects or infrastructure changes requiring engineering intervention.
Support production changes and perform post-change validation.