IT Operations Lead/Manager

Before jumping into all the information

about the role

and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L'Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don't just take our word for it - see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One's mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Te…

What You Will Do

• Lead, mentor, and support the current IT team while helping define clear responsibilities, priorities, and ways of working
• Understand the existing IT structure, ongoing projects, operational challenges, and business needs
• Contribute to the reorganization of the IT function and help shape its future structure and growth plan
• Oversee IT infrastructure, network, cloud, security, and end-user support operations
• Manage and prioritize IT projects from planning through implementation, ensuring timely and high-quality delivery
• Provide technical direction to the team and contribute hands-on when additional support or expertise is required
• Identify operational risks, bottlenecks, and improvement areas, and develop sustainable solutions
• Ensure support requests and technical incidents are assessed, prioritized, resolved, or escalated within expected service levels
• Oversee employee onboarding and offboarding processes, including user accounts, access rights, group management, and device readiness
• Ensure the effective management, assignment, return, inventory, and lifecycle tracking of IT assets
• Oversee user device operations across Windows, macOS, and Linux environments
• Guide the administration and improvement of identity and access management tools, including Active Directory and JumpCloud
• Oversee wired and wireless network operations, network access requests, network hardware, and server-related processes
• Work closely with internal stakeholders, vendors, and technical service providers
• Manage software installation and SaaS access processes in line with internal security procedures
• Proactively assess potential failure scenarios, operational risks, and edge cases
• Evaluate emerging technologies and recommend solutions that improve security, productivity, scalability, and employee experience
• Build scalable IT processes, documentation, reporting, and service standards

What You Will Need

• At least 7-8 years of total experience across IT operations, infrastructure, systems, network, IT s…

We aren't just hiring for a position; we are hiring for a mission - a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.

To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like

who you are

and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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