IT Support / IT Operations Intern

Before jumping into all the information

about the role

and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L'Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don't just take our word for it - see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One's mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Te…

What You Will Do

• Support dailyL1 IT supportrequests from employees and help resolve basic hardware and software issues.
• Assist with the preparation, setup and delivery of laptops, monitors, peripherals and other IT equipment.
• Supportemployee onboarding and offboardingprocesses, including device preparation, collection and checklist follow-up.
• Keep IT asset and inventory records accurate and up to date.
• Support stock tracking for laptops, accessories and other IT equipment.
• Help troubleshoot basic issues related to Windows/macOS devices, peripherals, Wi-Fi, meeting room equipment and common workplace applications.
• Perform the initial review of incoming IT requests and escalate more complex issues to the relevant IT team member.
• Assist with device maintenance, repair and service follow-up processes.
• Support the team in keeping internal IT documentation, checklists and operational records up to date.
• Help with other day-to-day IT operational tasks as needed.

What You Will Need

• Currently enrolled in a university program related toComputer Engineering, Management Information Systems, Information Technologies, Computer Programmingor a similar field.
• Ability to continue the internship forat least 5-6 months.
• Availability to workat least 3 days per week.
• Good command of English with the ability to communicate verbally in English.
• Basic understanding of computer hardware, operating systems and common IT troubleshooting concepts.
• Interest in building a career inIT Operations, IT Support or Infrastructure.
• Strong follow-up skills, attention to detail and willingness to take ownership of operational tasks.
• Good communication skills and a service-oriented mindset.
• Willingness to learn and work in a hands-on IT environment.

What We Offer

• Enjoy a monthly meal allowance designed to enhance your daily routine
• Find your people with yoga classes, running and cycling clubs, and nutrition workshops
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru
• Leve…

We aren't just hiring for a position; we are hiring for a mission - a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.

To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like

who you are

and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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