Customer Success Manager - KSA

IT Can·LinkedIn·Riyadh, Saudi Arabia·Remote·Full-time·5 days ago

About the role

About MoonTech

MoonTech is an agentic AI company for creator commerce built for guaranteed conversions, not promises Operating as an autonomous closed-loop system, MoonTech replaces legacy platform tools and superficial metrics (like reach and impressions) with a crew of 7 specialized AI agents (Moon AI) that manage the full campaign lifecycle from client brief and creator matching to live execution, real-time ad optimization, and verified sales attribution

Role Overview

A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.

Responsibilities

Account Ownership & Relationships

Own performance-driven accounts:manage performance and influencer marketing accounts focused on ROAS and commercial outcomes.
Build strategic relationships:develop strong client relationships and align account strategies with business goals.

Performance Optimization & Growth

Drive optimization:improve campaign performance, ROAS, and account efficiency.
Lead retention and growth:develop growth plans, improve retention, and identify upselling opportunities.

Product & Cross-Functional Collaboration

Translate client needs into solutions:partner with Product to turn client

requirements

into actionable inputs.

Drive cross-functional alignment:coordinate with BI, Operations, Finance, Influencer, and Product.
Improve workflows:identify process gaps and proactively drive improvements.

Analytics & Reporting

Analyze performance:interpret dashboards, campaign data, and key performance metrics.
Identify opportunities:spot performance gaps and translate insights into actionable recommendations.

Operational Excellence