Customer Success Manager - Government Sector

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters

We're growing at a rapid pace and our priority remains the same: deliver an exceptional customer experience. For this role, you will focus specifically ongovernment and public sector entities, partnering closely with stakeholders to ensure long-term value realization, adoption, and trust.

Lucidya works with large-scale governmental organizations, and we're looking for a Customer Success Manager who understands the importance of structure, stakeholder alignment, and high service standards in public sector environments.

What you'll be doing

• Learn our products from A-Z and use that knowledge to educate our customers on our services, and what fits right for them
• Bridge the gap between the customer being onboarded and gaining value from our services
• Find strategic and consistent ways to keep our clients engaged & using our products regularly, increasing our adoption
• Build strong relationships with our customers rooted in trust and build customer loyalty through them
• Help our customers set-up and navigate our platform
• Identify which of our products could further bring value to our customers and up/cross-sell
• Obsess over metrics like NPS and closely monitor customer feedback, and most importantly - execute on them
• Work closely with the Customer Support, Professional Services, Product & Sales team to deliver an exceptional customer experience
• Monitor, collect and communicate customer…