Senior DevOps Engineer

About Lucidya

Lucidya is an AI-native Customer Experience Intelligence platform enabling enterprises to understand, engage, and retain customers at scale. Unlike tools that just surface insights, Lucidya completes the loop with proprietary AI capabilities, helping teams take action and improve customer experiences across marketing, support, and research.

As we scale globally, building reliable, scalable, and automated infrastructure is a top priority. DevOps is a core pillar of our engineering strategy, and we are investing heavily in deployment pipelines, observability, and operational efficiency across all products.

Why This Role Matters

Our engineering teams deliver fast-moving, AI-driven products, and the backbone of their speed and reliability is solid infrastructure and automation. As a DevOps Engineer, you'll ensure our systems scale seamlessly, deployments happen without friction, and incidents are caught before they impact users. You'll enable our teams to move faster, focus on building features, and trust that the platform is rock-solid.

You'll be part of shaping the operational culture at Lucidya, where automation, reliability, and proactive problem solving aren't just buzzwords, they're outcomes we obsess over every day.

What You'll Do

• Build, maintain, and improve CI/CD pipelines to support reliable and efficient software delivery.
• Deploy and manage containerized applications using Docker and Kubernetes.
• Support cloud infrastructure management and automation using Infrastructure as Code tools such as Terraform.
• Implement and maintain monitoring, logging, and alerting solutions using tools such as Grafana.
• Automate repetitive operational tasks and support development teams with infrastructure and deployment needs.
• Troubleshoot deployment, application, and infrastructure issues, identifying root causes and implementing solutions.
• Collaborate with engineers to improve system performance, reliability, and release processes.
• Follow security best practices across deployment…