Customer Success Manager
Commercial
About the role
About Mozn
MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.
We're a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact.
If you're passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.
About the role
As a Customer Success Manager at MOZN, you will own the end-to-end customer journey for a portfolio of strategic and high-impact accounts. You will be accountable for customer health, adoption, satisfaction, and retention, while identifying growth opportunities in close collaboration with Sales.
This role requires strong strategic thinking, stakeholder management, and the ability to proactively manage risk and value realization across complex customer environments.
In line with Saudization requirements, we are currently prioritizing Saudi national candidates for this position.
What you'll do
Strategic Customer Ownership
- Own the customer relationship from post-signature through adoption, growth, and maturity
- Serve as the primary operational point of contact for customers
- Develop and execute customer success plans aligned with business and regulatory objectives
- Lead cadence calls, health reviews, and Executive Business Reviews
Customer Health, Risk & Retention
- Monitor and manage customer health using defined KPIs (TTFV, usage, health score, CSAT, NPS)
- Proactively identify churn risks and define mitigation plans
- Escalate issues in a structured and timely manner
- Ensure no-surprise renewals through early risk visibility
Adoption & Value Realization
- Drive consistent and deep adoption of FOC…