Assistant VIC Experience Manager

Job

Overview

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The Assistant VIC Experience Manager leads the day-to-day Ounass Maison client experience and coordinates front-of-house and back-of-house delivery to provide a seamless luxury journey for Maison clients, digitally assigned clients, brand partners and other stakeholders. Working with the Senior Personal Shopping Manager, the role drives sales, client acquisition, retention and profitability; safeguards operational, compliance and presentation standards; and enables effective events, technology, reporting and cross-functional execution.

What you'll be doing -

• Supporting the Senior Personal Shopping Manager in translating Ounass Maison's commercial strategy, seasonal priorities, activations and agreed business objectives into operational plans, with resources, appointments, product readiness and service

requirements

planned in advance

• Communicating agreed commercial priorities, targets and service expectations to the on-site team, monitoring execution and recommending corrective actions to the Senior Personal Shopping Manager
• Driving sales performance and monitoring sales, conversion, average transaction value, units per transaction, cross-selling, upselling, appointment conversion, client acquisition, retention, reactivation, VIC-tier progression and client-book engagement
• Monitoring and continually improving the Ounass Maison client journey to strengthen client satisfaction, retention and brand loyalty and elevate the luxury perception of Ounass
• Supporting VIC leadership and peers in shaping and executing the marketing direction for Ounass Maison by contributing client insights, commercial priorities, brand feedback, event opportunities and on-site experience

requirements

• Tailoring and coordinating the Maison experience for existing VIC clients, new and walk-in clients and clients assigned by the digital Personal Shopping team, ensuring a consistent and personalised luxury journey
• Introducing clients to displayed brands through informed and engaging storytelling, i…