Online Content Operations Manager

We are looking for anOnline Content Manager - Commercial & Automationto join our Content team at Ounass.

This is an exciting opportunity for a commercially minded content leader who combines a passion for storytelling with a strong understanding of e-commerce performance, operational efficiency and emerging technologies.

You will lead our always-on commercial content across key digital touchpoints, ensuring content is engaging, on-brand and designed to drive customer engagement, product discovery and conversion.

Beyond content delivery, you will play a key role in transforming how we work, introducing smarter processes, AI-powered solutions and automation to help the team deliver high-quality content at scale.

Working closely with our Trading, Buying, Creative, Editorial, CRM, Marketing and Technology teams, you will bring together commercial thinking, creativity and operational excellence.

What You'll Be Doing

Commercial Content & Planning

• Lead the planning and delivery of always-on commercial content across our website, homepage, CRM, newsletters and social channels.
• Translate commercial priorities and trading calendars into engaging content that drives customer engagement and conversion.
• Oversee English and Arabic copywriting, translation and localisation, ensuring consistency with Ounass' luxury tone of voice.
• Manage day-to-day brand exposures and commercial content requirements, from briefing and execution through to optimisation.
• Establish clear briefing processes, timelines and delivery standards to ensure smooth collaboration across teams.
• Oversee content publishing, quality assurance and governance across platforms such as Contentful and Jira.
• Plan team capacity and resources to deliver effectively during peak trading periods and major commercial moments.

Content Performance & Optimisation

• Use content performance data and commercial insights to identify opportunities to improve engagement and conversion.
• Monitor key performance indicators, including click-through rates, en…