Head of Customer Success
About the role
About Property Finder
Property Finder is the leading property portal in the Middle East and North Africa (MENA) region. We're dedicated to shaping an inclusive future for real estate while spearheading the region's growing tech ecosystem. Our purpose is simple:to change living for good in the region.
Founded in 2007 on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. Our platform offers a seamless, enriching experience that empowers buyers and renters to make informed decisions. Today, we're a trusted partner for developers, brokers, and home seekers alike.
As a lighthouse tech company, we create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
Our promise to talent
At Property Finder, we believe talent thrives in an environment where you can be your best self, where you're empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact, and we firmly believe that when our people grow, we all succeed.
The Role
Head of Customer Success
Reports to:Director of Sales
The Head of Customer Success is a key role with direct impact on revenue retention and key strategic metrics. You'll own post-sales customer success and engagement, driving adoption and value realisation for our subscription customers. Ultimately, you'll represent our customers' interests in getting real value from Property Finder's digital products and solutions.
You'll build a high-performing team serving clients across all customer segments and regions. With a strong understanding of the sales funnel, you'll build relationships with Sales Segment Directors and Country Managers and support the revenue engine across the region.
Strong relationship-building skills and a passion for helping customers succeed, combined with…