Customer Support Specialist

Proximie is on a mission to improve healthcare by transforming the world's operating rooms into connected ecosystems of people, devices, and data.

Our Intelligence Suite transforms operating room (OR) performance, keeping teams in sync and workflows on track to maximise throughput. Simultaneously our computer vision and AI capabilities capture real-time data and detect surgical events - improving quality of data outputs. The result: ORs are optimised like never before - with predictive analytics and automated notifications ensuring patients and staff are in the right place at the right time.

Once practitioners are in the OR, our Surgical Suite enables real-time remote access and creates a secure video record of every procedure; improving training, education, and collaboration. It is an intuitive asset which helps instil a culture of continuous learning, accelerates the adoption of cutting-edge medical devices, and enhances surgical performance across the entire global workforce - improving outcomes and saving lives.

Proximie was commercialised in 2019 and is available in over 500 facilities globally.

Check out our Founder and CEO Nadine's Origins Story here:https://www.proximie.com/about-us/

Position

Overview

At Proximie, we are fulfilled by our mission to share surgical knowledge and improve patient care around the world. Ensuring the delivery of high-quality service and customer support is critical in ensuring we achieve this mission and continuously enhance customer satisfaction and loyalty. We are seeking a customer support specialist based in our Beirut office to help us support our customers around the world.

The Customer Support Specialist will provide tier 1 and 2 end-user customer support to remedy audio/visual software and hardware related issues as well as administrative problems to remote participants who use the Proximie platform around the world. Whilst assisting customers to solve any issues they might encounter, the Customer Support Specialist will feedback…