Customer Intelligence Representative

Role Overview

See the opportunity before anyone else does.

What if you could look at one of our customers and uncover opportunities that nobody else had spotted yet?

A new decision-maker. A team that's suddenly growing. A company expanding into a new market. A product they haven't discovered yet. A leadership change that could completely change the relationship.

That's what you'll do.

We're looking for aCustomer Intelligence Representativeto become the eyes and ears of our Customer Success team - someone who loves digging deeper, connecting the dots and turning information into opportunity.

You'll research our customers, map their organisations, track what's changing, understand where they're spending and uncover the people, teams and opportunities our CSMs should know about.

But this isn't about collecting data for the sake of it.It's about finding the signal in the noise.

What You'll Do

• You'll take hundreds of pieces of information and turn them into a simple answer for our CSMs:

"Here's what's happening with this customer, here's what you might have missed, and here's where I think the opportunity is."

• Work closely with Customer Success to make sure they walk into every customer conversation better informed, better prepared and one step ahead.
• Research existing customer accounts and uncover information that can help us better understand and grow those relationships.
• Map key stakeholders, decision-makers and influencers across customer organisations.
• Identify who owns what, who has joined or left the business, reporting lines and changes in senior leadership.
• Research customer spend, product usage, purchasing behaviour and potential whitespace opportunities.
• Identify where customers are spending today and where there may be opportunities for us to leverage.
• Work closely with Customer Success, Sales, Marketing and Data to continuously improve how we understand our customers.
• Monitor customer businesses for meaningful signals - funding rounds, acquisitions, new offices, expansion, hi…