Team Lead - Tele Sales Health
About the role
About Tameeni
Tameeni is the first authorized online insurance aggregator in KSA. "Tameeni" has transformed the concept of motor insurance for the Saudi market, to a different stage that keeps pace with the tech era, by delivering an exceptional and integrated digital process in issuing the car insurance policy instantly in 90 seconds time through simple steps. "Tameeni Health" is the first digital health insurance platform for medium, small, and micro businesses.
Job Summary
You will be responsible foroverseeing the integration and verification of multiple functional systems into a cohesive test capability.
Job Objectives
- Provideleadership, guidance, and operational support to the Tele Sales team to maximize sales performance, enhance customer experience, and contribute to the achievement of business growth objectives.
Job
Responsibilities
Sales Leadership
- Lead, motivate, and coach the Tele Sales team to achieve individual and team sales targets.
- Monitor daily sales activities and ensure consistent performance against KPIs.
- Drive revenue growth through effective sales planning and execution.
- Support the recruitment, onboarding, and development of Tele Sales agents.
Team Performance & Development
- Conduct regular performance reviews and provide constructive feedback.
- Identify training needs and support continuous learning and skill development.
- Foster a high-performance and customer-focused sales culture.
- Ensure team members adhere to company values, policies, and procedures.
Customer Experience
- Ensure high-quality customer interactions and professional service delivery.
- Support the team in handling complex customer inquiries and escalations.
- Monitor customer feedback and implement improvements to enhance customer satisfaction.
Operations & Reporting
- Monitor sales pipelines, conversion rates, and productivity metrics.
- Prepare and maintain accurate sales reports and performance dashboards.
- Ensure all customer interactions and sales activities are properly documented in the CRM system.
- Collabor…