Staff Product Manager - Shipping and Fulfillment

About the Role

Over 100,000 merchants run their businesses on Salla, and every order they win ends the same way: something physical has to reach a customer. Shipping is where the platform stops being software.

This role owns the shipping stack end to end and the economics underneath it: courier integrations, routing, cash-on-delivery reconciliation, exceptions, and partner performance, plus how far past last-mile delivery we go into inventory placement, warehousing, pick and pack, first-mile pickup, and returns. You lead a dedicated engineering squad as its one accountable product owner, and you own what a shipment costs and what the platform keeps on it. Few product roles let you own a merchant experience and its unit economics at the same time. This one does.

You will drive impact across four major domains

• Shipping Products(routing, label issuance, cash on delivery, tracking, driver-facing tools)
• Partner Integrations(provider onboarding, interface quality, status mapping, reconciliation, platform stability)
• Fulfillment Beyond Last Mile(inventory placement, warehousing and third-party orchestration, pick and pack, first-mile pickup, returns)
• Shipping Economics(carrier mix, rate card design, cost per successful delivery, what the platform charges and what it keeps)

Responsibilities

• Own the strategy and roadmap for shipping and fulfillment, prioritized on merchant retention and contribution per shipment, not feature count.
• Decide how each order is routed and priced: which provider carries it, at what service level, at what cost, and what the merchant pays.
• Raise delivery reliability where it is measurable: first-attempt success, service-level accuracy, exception rate, return to origin, and cash-on-delivery reconciliation.
• Build the integration layer that makes onboarding a new provider fast and keeps it stable once live: status mapping, retries, fallbacks, monitoring.
• Extend the product past last-mile delivery, choosing capabilities on merchant retention impact rather than on int…