AI Deployment Lead
Operations
About the role
About Us
Built with 💜 in KSA and leveraging Silicon Valley expertise, we're creating innovative solutions in the realm of Voice AI and AI agents. As we continue our rapid growth trajectory in an exciting and dynamic market, we're looking for A-players to join our team.
Role Overview
As an AI deployment lead , you'll sit at the intersection of our customers, product, and engineering teams, owning the delivery of solutions from initial
requirements
through deployment. You'll work closely with customers to understand their needs, translate them into clear technical requirements, and ensure our teams deliver outstanding results. This role is about more than just keeping projects on track, it's about managing expectations, solving problems, and exercising sound judgment under pressure.
Key Responsibilities
- Work with customers to identify high-impact problems and define AI-driven product features to address them.
- Convert customer
requirements
into clear technical specifications and use cases for internal teams.
- Oversee sprints and project timelines, ensuring timely and high-quality solution delivery.
- Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.
- Build trusted relationships and ensure the long-term success of deployed solutions.
Own customer delivery as the primary point of contact throughout implementation, ensuring expectations, timelines, and outcomes are clearly managed.
- Manage difficult conversations with demanding stakeholders, especially when requirements, timelines, or expectations need to be challenged.
Requirements
- 3+ years of experience in a customer-facing role involving technical delivery, implementation, consulting, solutions engineering, technical account management, or a similar function.
- Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
- Ability to discuss and assess technical trade-offs with engineering teams.
- Strong experience working directly with customers and managin…