Product Operations Specialist
AutomotiveProduct
About the role
About Syarah
Syarah is transforming how people buy cars in Saudi Arabia. We give customers a fully digital, end-to-end car-buying experience, and behind the scenes we build and run everything from sourcing and inspection to financing, insurance and shipping, to make buying a car seamless, transparent and enjoyable.
Role Purpose
Ensure effective day-to-day operation and adoption of digital products by connecting business needs with product capabilities, managing functional requests and approved system configurations, and supporting operational readiness across teams. The role serves as the primary functional contact for internal stakeholders, coordinates product-related activities, maintains access and configuration controls, and delivers product demonstrations, training, and documentation to enable consistent and efficient use of the product.
Key Accountabilities
1- Stakeholder Intake & Functional Triage
- Serve as the first point of contact for internal stakeholders regarding product functionality, requests, and day-to-day operational questions.
- Understand and classify incoming matters as bug reports, new feature requests, enhancements, configuration changes, access requests, or operational/process issues.
- Resolve functional usage questions and configuration-related matters within approved permissions; route product decisions to Product Managers, defects to Engineering/QA, and non-product issues to the appropriate owners.
- Maintain a clear record of requests, impact, ownership, progress, and resolution; communicate updates and follow through until closure.
2- Product Configuration & Access Administration
- Own day-to-day administration of approved, configurable product settings and operational parameters across assigned digital products and internal tools.
- Apply configuration changes based on documented business rules, authorized requests, and appropriate approval controls; validate their operational impact and keep change records.
- Provision, modify, and revoke user roles, permissio…