Sr. Customer Success Specialist

Volue is a technology company dedicated to powering those who power the world. We work with energy companies, grid operators, and infrastructure providers across 40+ countries - helping them forecast more accurately, trade with confidence, and operate critical infrastructure reliably. Our software, data, and insights support some of the most important decisions in the European energy sector every day. We genuinely care about the green transition, and the work we do here has a real part to play in making it happen.

We are looking for aSeniorCustomer Success Specialistto join our Customer Success team in Turkey. In this role, you will be responsible for building long-term customer relationships, maximizing customer value, and ensuring successful adoption of Volue's software solutions. You will work closely with customers and cross-functional teams to deliver an outstanding customer experience, identify opportunities for business growth, and contribute to continuous improvements in customer success practices through data-driven insights, automation, and AI-enabled ways of working.

What you will do

to make a difference

•Manage strategic customer portfolios and ensure long-term customer satisfaction, retention, and value realization.

• Act as a trusted advisor for customers by understanding their business needs and aligning them with the company's products and services.
• Monitor customer health, usage, adoption, and feedback to identify risks, improvement areas, and growth opportunities, using data-driven and AI-assisted insights where relevant.
• Lead onboarding, training, product demonstrations, and customer enablement activities.
• Handle complex customer requests, complaints, and escalations in coordination with internal teams.
• Identify upsell and cross-sell opportunities by promoting product value and supporting business growth.
• Improve customer experience by enhancing onboarding processes, tutorials, documentation, communication infrastructure, and AI-supported knowledge resources.