Area Manager, Fulfillment Center Operations

The Area Manager is responsible for leading a team of warehouse associates to safely achieve operational targets in productivity, quality, and customer service. The role involves managing daily fulfillment center operations, monitoring key performance indicators, coaching and developing employees, and driving continuous process improvements. Area Managers collaborate with cross-functional teams to ensure efficient workflow execution while maintaining Amazon's high standards for safety, quality, and operational excellence.

Key job

responsibilities

Key Roles & Responsibilities

• People Leadership

Manage a team of 50-150+ associates, depending on the department.

Coach, develop, and motivate associates and Process Assistants (PAs).

Conduct performance reviews, feedback sessions, and engagement activities.

Manage attendance, productivity, and behavioral performance.

• Safety Management

Drive a strong safety culture.

Ensure compliance with safety procedures and regulations.

Conduct safety audits, GEMBA walks, and risk assessments.

Investigate incidents and implement corrective actions.

• Operations Management

Deliver daily volume plans and throughput targets.

Monitor KPIs such as

UPH (Units per Hour)

TPH (Throughput per Hour)

Productivity

Quality Defects

Backlog

Labor Utilization

Coordinate labor allocation and shift execution.

• Performance Analysis

Analyze operational data and identify performance gaps.

Prepare shift reports and business updates.

Develop action plans to recover misses and improve results.

Use data to influence decisions and improve business outcomes.

• Continuous Improvement

Lead Lean, Kaizen, and Six Sigma initiatives.

Remove process bottlenecks.

Standardize best practices.

Implement productivity and quality improvement projects.

• Cross-Functional Partnership

Work closely with

Operations Managers

Safety Team

HR/PXT

Learning Team

Quality Team

Engineering/RME

Finance and Planning teams

A day in the life

An Area Manager's day is focused on ensuring the shift delivers safety, productivity, quality, and custome…

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience

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