Seller Support Associate (PWD)

This position is only available to candidates who hold a valid PWD ID Card issued by the Ministry of Health.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Summary of

Responsibilities

• Demonstrates effective, clear and professional written and oral communication.
• Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide
• Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues
• Builds Platform and business knowledge to better serve sellers
• Maintains a positive and professional demeanor always portraying the company in a positive ligh…

• 1+ years of customer service experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in Arabic
• Speak, write, and read fluently in English
• Experience with Microsoft Office

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visithttps://amazon.jobs/content/en/how-we-hire/accommodationsfor more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.