Sr. Technical Account Manager, Enterprise Support - MENAT

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)? At AWS Enterprise Support we're looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role you will support our customers' creative and transformative spirit of innovation across technology areas such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless, and more. You will have the opportunity to be the technical leader to large enterprises while being their advocate and 'voice of the customer' to AWS product teams.

As a Senior TAM you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence cloud maturity support and risk management.

You will provide advocacy and strategic technical guidance to plan and build solutions using best practices and proactively keep the customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

The TAM is the centerpiece of value to our Enter…

• 10+ years of experience in technical roles involving distributed systems, cloud architecture, software development, infrastructure/platform engineering, Data & Analytics, or AI / ML.
• Experience in a customer-facing technical role such as technical account manager, solutions architect, consultant, or support engineer
• Experience with operational parameters and troubleshooting for a combination of the following: compute, storage, networking, databases, AI/ML, containers, DevOps, big data and analytics, security
• Demonstrated ability to drive technical discussions and communicate effectively with both engineering teams and executive stakeholders
• Knowledge of distributed systems design and implementation or equivalent
• Knowledge of large scale automation and workflow management or equivalent Professional experience with AWS services or equivalent cloud platforms (Azure, GCP)
• Experience with AI/ML workloads including foundation models, inference infrastructure, agentic systems, accelerated compute (GPU, custom silicon), or MLOps
• Experience with container orchestration (EKS, ECS, Kubernetes), serverless architectures, and infrastructure as code (Terraform, CloudFormation, CDK)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visithttps://amazon.jobs/content/en/how-we-hire/accommodationsfor more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.