Senior Account Manager
Commercial
About the role
Senior Account Manager
About the Role
We're looking for a Senior Account Manager to own erad's top-up book end to end - from qualifying through disbursement - while leading retention on flagged accounts. You'll run a portfolio against a revenue and retention target and help shape erad's next cross-sell initiative.
What You'll Do
- Develop and maintain a lightweight customer tiering model based on established policies and data.
- Schedule and conduct tiered check-ins with clients, adhering to the cadence assigned to each tier.
- Manage CSAT/NPS surveys following each completed top-up and accurately log all responses.
- Manage the early-warning list for client retention and route flagged accounts to the retention offer checklist for follow-up.
- Support the entire lifecycle of top-ups, including qualification, outreach, structuring, and disbursement.
- Ensure top-up and retention reporting numbers are consistently current and accurate.
- Promptly escalate at-risk accounts and identify unusual patterns in client behavior.
What We're Looking For
- 5+ years of experience in account management or customer-facing roles.
- Bachelor's degree in business, finance, or a related field, or equivalent practical experience.
- Experience working with GCC clients.
- Proficiency in using spreadsheets and working with structured data.
- Fluency in both Arabic and English.
- Experience with CRM or other account management tools.
- Startups experience is a plus