Customer Onboarding & Implementation Team Leader

Who Are We❓

We Are Foodics!a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are seeking an experienced and driven Implementation & Support Team Lead to oversee the successful onboarding of our delivery ordering platform across SME customer sites across the Middle East, while leading and mentoring a growing local team. This role combines hands-on project delivery with team leadership, ensuring high-quality implementations, strong customer relationships, and effective post-launch technical support. The successful candidate will act as the senior escalation point for both customers and the team, driving performance and continuous improvement as the business scales.

What Will You Do❓

Project Oversight & Delivery Excellence

• Maintain ownership of key and high-priority delivery platform projects from Sales handover through to go-live and post-launch support, applying strong project management disciplines throughout.
• Oversee the end-to-end implementation process across the team, ensuring projects are delivered on time, within scope, and to a high standard in a fast-paced environment.
• Manage and prioritise competing project demands, ensuring the team can effectively handle a high volume of concurrent implementations.
• Ensure all platforms are fully integrated, tested, and operational before launch.
• Support team members with complex integr…