Customer Support Specialist
Information Technology and ServicesCustomer Operations
About the role
Who Are We❓
We Are Foodics!a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell💡
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do❓
- Handle and provide the correct answers for client inquiries received at the center of excellence.
- Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
- Document communication logs into our CRM and ticketing systems with accuracy.
- Train clients on using Foodics products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
What Are We Looking For❓
- Bachelor's degree in any major. (Preferred)
- 0 - 1 year of experience in call center or customer service roles
- High fluency in the English language, especially speaking and communicating verbally (Must)
- Excellent typing skills (Must)
- Flexible to work in different shifts in Khobar - On-site (Must)
- Comfortable and skilled in delivering training (Preferred)
- Willing to work hard and with autono…