Operations Specialist - Foodics Pay

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

What Will You Do❓

• Develop long-term relationships with internal and external customers:
• Develop strong relationships with all stakeholders within the bank and within the internal operations team.
• Understand the inner workings of the bank and identify obstacle.
• Develop an excellent working relationship with all cross-functional team within EPOS.
• Understand the regulations.
• Be knowledgeable on SAMA regulations, SLA's and MADA branding rules related to POS business.
• Knowledge of settlement and reconciliation.
• Ensure that all activities are within the regulatory defined rules.
• Become an SME for your account:
• Develop a firm understanding of contracts and contractual responsibilities.
• Maintain history of engagement and reports in a well-organized format on PC.
• Line Management:
• Ensure adherence to company policy and procedures.
• Establish and maintain a positive and healthy work atmosphere.
• Maintain office working hours.
• Develop and maintain "Account ownership" culture.
• Perform daily function with integrity and quality.
• Responsible for overall engagements with the bank.
• Responsible for merchant onboarding (administration approval process).
• Responsible for terminal management and merchant profiling.
• Single point of contact of POS vendor and ensure to accomplish installation and maintenance request w…