Sales Expansion Team Leader.
Mid-Senior levelBachelor's DegreeInformation Technology and ServicesCustomer Operations
About the role
Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell💡
The Sales Expansion Team Leader manages an outbound sales team focused on driving revenue growth from existing clients. This role is responsible for directing lead generation within the current customer base, coaching representatives to cross-sell and upsell new product lines, and executing strategies that directly increase Average Revenue Per User (ARPU).
Main Task & Responsibilities 💡
- Expansion Sales Management:
- Handle incoming new branch sales requests from existing customers.
- Generate and send quotes promptly, ensuring accuracy and alignment with customer needs.
- Track expansion requests and ensure timely follow-ups to close deals efficiently.
- Upselling & Cross-Selling Focus:
- Identifying new upselling & cross-selling opportunities from existing customers through outbound activities.
- Identify and recommend additional products to maximize revenue from expansion deals.
- Ensure that every expansion quote includes relevant upsell/cross-sell products before sending to the customer.
- Sales Process & Coordination:
- Work closely with internal teams to ensure smooth processing of expansion sales.
- Communicate effectively with customers regarding their expansion needs and available solutions.
- Maintain accurate records of expansion requests in the CRM system.
What Are We L…