Head of Operations

About Invygo

Invygo is MENA's leading car subscription and "Subscribe to Own" platform, enabling customers to get a car through an app - with no banks, no down payments, and total flexibility.

As we scale across the region, operational excellence is the engine behind the customer promise: the right car, ready on time, maintained well, and paid for reliably. This role owns that engine across our two largest markets.

The Role

The Head of Operations will own the end-to-end operational performance of Invygo across KSA and UAE - from getting cars live on the platform, to fast booking acceptance, to on-time handover, to fleet maintenance and collections.

Based in Riyadh and leading distributed teams across both markets, this role is accountable for the core operational KPIs that determine speed, reliability, and cash health: OTIF handover, acceptance rate and duration, SMA scheduling and quality, fleet upload, and collections (including force collection).

The ideal candidate is a hands-on operator and builder - someone who thrives on dashboards and SLAs, can drive a team to consistent execution, and turns operational data into measurable improvements across cost, speed, and customer satisfaction.

What You'll Do

Handover & Fulfilment (OTIF)

• Own OTIF (On-Time, In-Full handover) - ensure cars are delivered to customers on the committed date and time, fully prepared and ready to drive.
• Drive acceptance rate up and acceptance duration down - ensure eligible bookings are accepted quickly and reliably across both markets.
• Own car upload and live-inventory readiness - maximise the volume and speed of vehicles made live and bookable on the platform.
• Eliminate handover delays through clear SLAs, root-cause analysis, and tight coordination between supply, logistics, and field teams.

Fleet Service & Maintenance (SMA)

• Own SMA scheduling - ensure Scheduled Maintenance Appointments are planned with full coverage, high adherence, and minimal vehicle downtime.
• Drive SMA rating and service quality - prot…