Customer Success Director

Director of Account Management & Customer Success

Can you spot a customer risk before it becomes a problem?

Can you turn strong relationships into long-term commercial growth?

And can you build a Customer Success team that thinks like owners, not order-takers?

If you're the kind of leader who combines commercial instinct, strategic thinking and genuine customer obsession, this could be your next big move.

AtMoonTech, we're looking for an exceptionalDirector of Account Management & Customer Successto lead and scale relationships across our most strategic customers.

This is not simply a customer service leadership role. You'll ownretention, account growth, strategic relationships and the performance of our Customer Success team, while helping us build a smarter, more proactive and scalable approach to managing customers.

What You'll Own

• Own customer revenue, retention and expansion across a portfolio of strategic accounts.
• Identify commercial opportunities, customer risks and potential churn signals early-and turn insight into action.
• Build trusted relationships with senior and executive stakeholders, positioning MoonTech as a strategic partner rather than simply a service provider.
• Lead strategic account planning, QBRs, commercial conversations and major customer escalations.
• Ensure every strategic account has clear objectives, ownership, health indicators and actionable success plans.
• Lead, coach and develop the Customer Success team, building a high-performance culture centred around ownership and accountability.
• Partner closely withBusiness Development, Product, Data, Operations and AI/Automationteams to solve customer challenges and deliver on commitments.
• Build scalable Customer Success processes across onboarding, account health, reporting, lifecycle management and churn prevention.
• Use CRM systems, data and AI to improve visibility, automate repetitive work and enable the team to spend more time on high-value customer interactions.
• Champion the voice of the customer internally…