Customer Success Manager

IT Can·LinkedIn·Cairo, Egypt·On-site·Full-time·8 months ago

About the role

About MoonTech

MoonTech is an agentic AI company for creator commerce built for guaranteed conversions, not promises Operating as an autonomous closed-loop system, MoonTech replaces legacy platform tools and superficial metrics (like reach and impressions) with a crew of 7 specialized AI agents (Moon AI) that manage the full campaign lifecycle from client brief and creator matching to live execution, real-time ad optimization, and verified sales attribution .

Role Overview

As a Customer Success Manager at MoonTech, you will own and grow performance and influencer marketing accounts, with ROAS and commercial outcomes at the center of everything you do. You will build strong, strategic client relationships and lead optimization, retention, and growth across your portfolio.

You will also act as a key internal stakeholder to the Product team, translating client needs into structured product and process improvements. This role suits someone who can independently manage revenue-driving accounts, understands campaign models and internal processes, and proactively fixes what slows clients and teams down.

Responsibilities

Account Ownership & Relationships

Own performance-driven accounts:manage performance and influencer marketing accounts, with ROAS as the core measure of success.
Build strategic relationships:develop strong, trusted client relationships and align account strategy with the client's business goals.

Optimization & Growth

Drive optimization:improve campaign performance, ROAS, and account efficiency.
Lead retention and growth:build growth plans, strengthen retention, and identify upselling opportunities.

Product Partnership