Customer Success Manager
About the role
About MoonTech
MoonTech is an agentic AI company for creator commerce built for guaranteed conversions, not promises Operating as an autonomous closed-loop system, MoonTech replaces legacy platform tools and superficial metrics (like reach and impressions) with a crew of 7 specialized AI agents (Moon AI) that manage the full campaign lifecycle from client brief and creator matching to live execution, real-time ad optimization, and verified sales attribution
Role Overview
As a Customer Success Manager at MoonTech, you'll own our largest and most strategic enterprise account end-to-end: a leading regional luxury e-commerce brand. You'll own the relationship commercially, operationally, and strategically. That includes running campaign operations and billing with precision, growing account revenue, and building trusted relationships with the client's senior leadership. You'll also partner with Product to move the client from an agency-style model to a product-led experience. This is not a support or execution-only role.
Responsibilities
Account Ownership & Relationships
- Own the account end-to-end:manage a strategic enterprise account from account planning to long-term revenue growth.
- Build senior relationships:develop trusted relationships up to VP and C-level, and lead regular check-ins and business reviews.
Campaign & Influencer Operations
- Run day-to-day operations:manage codes, content approvals, review cycles, posting schedules, and go-live dates.
- Handle last-minute changes:adapt quickly and keep campaigns on track when plans shift.
Billing & Contract Management
- Own the monthly billing cycle:run validation, close month-end files, and raise invoices on time.
- Track payments and enforce terms:follow up on payments and make sure contract terms are applied.
Performance & Reporting
- Report performance:track results by coupon, channel, and creator.
- Monitor spend:follow budget pacing, revenue, and commission spend, keeping performance-based and fixed-fee influencers separate.
- Diagnose and r…