10x Software Engineer

Lucidya is a leading AI-powered Customer Experience Management (CXM) platform in the MENA region, enabling enterprises to understand, engage, and serve customers across digital channels at scale.

As we move toward IPO-scale, we are rebuilding parts of our platform to achieve:

• Extreme reliability (SLO-driven engineering)
• High-scale distributed processing (billions of data points)
• AI-native architecture (LLM + real-time intelligence)

We don't optimize for titles, we optimize for impact! Whether you are junior or senior doesn't matter and what matters is your ability to move faster and think deeper than the average engineer. We operate with extreme ownership. Problems don't belong to teams or tickets where they belong to whoever sees them. The right person for this role doesn't walk past a broken system. If something is failing, you fix it even if it's not "your job."

What You Will Work On

Microservices & Distributed Architecture

• Design and operate high-throughput, event-driven pipelines across a 100+ microservice ecosystem handling billions of data points
• Build and scale distributed messaging systems with RabbitMQ, backpressure management, consumer scaling, and queue health
• Develop and maintain API gateway layers with advanced routing (multi-upstream, traffic splitting, environment isolation)
• Architect SSO and identity federation for enterprise clients, supporting multi-IdP routing with zero coupling to core services
• Define clean service boundaries across ingestion, processing, and delivery pipelines spanning Ruby and Python

Performance & Systems

• Diagnose and resolve complex production issues (e.g., deadlocks, queue exhaustion, connection pool saturation) - and eliminate root causes
• Optimize PostgreSQL for heavy write workloads, contention management, schema design, triggers, and connection scaling
• Design and tune Elasticsearch for search, indexing, and real-time Arabic relevance at scale
• Make informed trade-offs between multi-process and async architectures based on workload characte…