Account Executive - Government

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

Saudi Arabia is investing heavily in digital transformation and citizen experience as part of Vision 2030. Government entities are actively exploring how AI can enhance service quality, strengthen engagement and improve operational insight.

As a Government Account Executive, you'll work closely with ministries and public institutions to understand their goals, align on priorities and introduce solutions that enable smarter, data-driven decision-making. You'll operate within structured procurement environments, collaborate with multiple stakeholders and build long-term partnerships grounded in trust, credibility and measurable impact.

What You Will Do

• Own government revenue targets and drive sustainable ARR growth within public sector accounts.
• Identify and shape opportunities early, before formal RFP issuance.
• Lead full sales cycles end-to-end: stakeholder mapping, discovery, solution positioning, PoC coordination, RFP submission, negotiation and contract closure.
• Navigate Etimad and formal procurement processes confidently and professionally.
• Lead and coordinate Proof of Concepts (PoCs) that clearly demonstrate measurable impact for ministries and public institutions.
• Build trusted relationships with decision-makers, procurement teams and executive sponsors.
• Maintain and grow a portfolio of loyal government clients (minimum 5 strategic accounts preferred).
• Obsess over pipel…