Director of Products

Lucidya·LinkedIn·Riyadh, Saudi Arabia·On-site·Full-time·16 hours ago

DirectorInformation Technology and ServicesProduct

About the role

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

We are looking for a Director of Products to lead product strategy, develop product teams, and turn customer and business needs into valuable products. Working with the VP of Product, you will connect product investments to measurable outcomes and guide teams through discovery, delivery, and continuous improvement. The VP of Product will define your portfolio and areas of ownership based on company priorities and your strengths.

What you will own

Product strategy and portfolio direction

Translate company priorities, customer research, and market evidence into a clear product strategy, investment choices, and measurable quarterly outcomes.
Align roadmaps across product areas, resolve dependencies, and make tradeoffs between new capabilities, usability, reliability, and commercial needs.

Customer discovery and product judgment

Build a clear understanding of customer problems through research, product data, market insight, and direct customer conversations. Help teams validate opportunities before committing to solutions.
Challenge assumptions, assess alternatives, and guide teams toward solutions that balance customer value, usability, technical feasibility, and commercial potential. Use experiments and feedback to inform decisions.

Product outcomes and business performance