Head of Legal & Compliance

About Lucidya

Lucidya is an AI-native platform for Customer Experience (CX) Intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary Natural Language Understanding (NLU) capabilities developed entirely in-house and trained on billions of multilingual conversations. Our platform empowers marketing, customer support, CX, and research teams to deliver personalized experiences that improve customer satisfaction, retention, and lifetime value.

Why this role matters

Lucidya is growing quickly. As we expand across the GCC, serve more enterprise and government customers, and prepare for the next stage of our journey, Legal & Compliance becomes a strategic enabler of that growth.

We're looking for someone to build and lead a lean, high-impact Legal & Compliance function that helps the business scale with confidence. You'll own the legal, governance, risk, compliance, and data protection agenda, ensuring we remain commercially agile while meeting the expectations of customers, regulators, auditors, and investors.

This is a hands-on leadership role where you'll partner closely with the executive team, manage a small internal team and external counsel, and build the foundations that support Lucidya's long-term success.

What You'll Do

• Own Lucidya's legal and compliance strategy, building a function that enables the business to grow while maintaining strong governance and managing risk effectively.
• Streamline our commercial contracting process across customer, vendor, partner, and public sector agreements by creating practical templates, playbooks, and processes that help the business move faster without compromising protection.
• Lead our Governance, Risk & Compliance (GRC) program, ensuring certifications such as ISO 27001, SOC 2 Type II, NIST, GDPR, and other compliance

requirements

remain audit-ready through clo…