Sr Account Executive - Agentic AI

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

Organizations across industries and segments are no longer asking whether to deploy AI in their customer operations, they are asking which partner to trust with that transformation. Lucidya's Agentic AI platform sits at the centre of that question.

This role is the commercial front line of that shift. You will be selling autonomous AI agents that handle real customer interactions at scale, deflect tier-1 contact centre volume, and continuously learn from every conversation. This is not a tooling conversation. It is a business transformation conversation.

You will work with CX leaders, COOs, and digital transformation heads at some of the region's largest organizations. You will navigate long, complex enterprise cycles, build airtight business cases, and own the commercial outcome end to end.

If you have sold into contact centres before, understand what AHT, FCR, and deflection rate mean in a boardroom, and know how to handle the "will this replace my team?" objection without flinching - this role is for you.

What You Will Do

Revenue & Pipeline Ownership

• Own enterprise and government ARR targets and drive meaningful, predictable revenue growth quarter over quarter
• Build and manage a high quality pipeline. You obsess over deal progression and forecast accuracy, not just volume
• Map every account strategically: decision makers, influencers, blockers, budget owners, timing, and…