Business Operations Coordinator

The Business Operations Coordinator provides operational and commercial support throughout the customer lifecycle by coordinating collections, commercial documentation, bank guarantees, performance bonds, invoicing readiness, and customer-related administrative activities. The role works closely with Business Development, Operations, Project Management, Accounting, customers, and banking institutions to ensure efficient execution of commercial processes, timely collections, and compliance with contractual obligations.

Responsibilities

• Monitor customer payment schedules and follow up on outstanding receivables to ensure timely collections.
• Coordinate with customers regarding invoices, payment status, purchase orders, and payment-related documentation.
• Collaborate with Accounting to reconcile customer payments and resolve billing discrepancies.
• Prepare aging reports and escalate collection risks when necessary.
• Coordinate with Business Development, Operations, Project Managers and Accounting to ensure contractual milestones are achieved and all

requirements

for invoicing and collections are met.

• Prepare commercial reports and dashboards covering collections, outstanding receivables, bank guarantees, contractual commitments, and other operational KPIs.
• Ensure compliance with internal policies, contractual obligations, and company procedures while maintaining a high level of confidentiality.
• Establish collection action plans for overdue accounts.
• Investigate reasons for delayed or withheld payments and, accordingly, identify recurring causes of payment delays.
• Proactively flag discrepancies or delays between contractual milestones, invoicing, and collections to the relevant Project Manager, Accounting contact, or Account Manager before they escalate.

Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, Banking, Economics, or a related field.
• 1-3 years of relevant experience in business operations, commercial support, finance operations, collections, contract…