Enterprise Customer Success Team Lead
About the role
Customer Success Team Leader, Enterprise
Location: Dubai, United Arab Emirates
Team: Enterprise Customer Success Team Leader
Reports to: Director of Enterprise
Contract: Full time, permanent
About Property Finder
Property Finder is the leading property portal in the Middle East and North Africa. Founded in Dubai in 2007, we connect home seekers with the agents and developers who serve them, and we build the tools the region's property industry runs on. Our Enterprise clients are the largest brokerages and developers in the UAE, and the quality of their experience with us is a commercial priority, not an afterthought.
The role
We are looking for a Customer Team Leader to lead our Enterprise Customer Success Partner team in Dubai. Enterprise covers our highest value accounts, where a single relationship can be worth millions of dirhams a year and where service quality is a direct driver of renewal. You will lead a team of 12 Customer Success Partners who work alongside our Business Consultants, and you will own the standard of service those clients receive every day.
This is a hands-on leadership role. You will spend your time coaching your team, running a tight operational rhythm, and stepping into the accounts and escalations that need a senior presence. You will also be one of the voices shaping how Enterprise service works as the segment grows.
What you will do
- Lead, coach and develop a team of 12 Customer Success Partners, setting clear expectations and holding a consistent standard of delivery.
- Own the operational rhythm of the team: workload allocation, account coverage, escalation paths, response and resolution times.
- Work in step with Enterprise Business Consultants and commercial leadership so that account plans are executed rather than filed.
- Protect and grow revenue through retention, product adoption and disciplined follow-through on renewals and payment cycles.
- Use data to run the team. Build and rely on reporting that shows where accounts are healthy, where they are d…