Social media coordinator

SiFi is looking for an enthusiastic and highly organized Social Media Coordinator to join our Marketing team. This is a hands-on junior role for someone at the beginning of their career who is passionate about social media, content, and building engaging digital communities. You will support the full social media cycle, from planning and coordinating content calendars to activating campaigns, monitoring performance, tracking results, and preparing reports. You will also support with PR and communications activities, working closely with the wider Marketing team to ensure SiFi is active, relevant, and consistent across every channel.

Key Responsibilities

Social Media Planning & Coordination Support the development and management of monthly and campaign-based social media content plans across SiFi's active channels. Maintain and coordinate content calendars, ensuring all posts, campaigns, and key moments are planned, approved, and delivered on time. Coordinate with designers, copywriters, agencies, and internal stakeholders to brief, collect, review, and schedule social media content. Stay on top of relevant trends, cultural moments, and platform updates, identifying opportunities for SiFi to participate where relevant. Social Media Activation & Community Management Publish and schedule approved content across relevant social media platforms, ensuring accuracy, timing, and alignment with brand guidelines. Monitor comments and mentions, escalating customer, reputational, or sensitive issues to the appropriate teams when needed. Support the activation of campaigns, partnerships, events, and other marketing initiatives across social media. Track content delivery and follow up proactively with stakeholders to ensure planned activities go live as scheduled. Performance Tracking & Reporting Monitor social media performance using platform analytics and relevant reporting tools, tracking reach, engagement, audience growth, clicks, and other agreed KPIs. Prepare regular weekly a…