Product Operations Lead

Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we're so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic's solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.

As a Product Operations Lead, you will partner closely with Product Leadership to translate product strategy into scalable operational practices that drive alignment, efficiency, and measurable business outcomes. You will establish and continuously improve product operating models, governance frameworks, and cross-functional processes that enable Product, Engineering, Commercial, Marketing, and Customer-facing teams to work effectively toward shared goals. Acting as a trusted partner to stakeholders across the organization, you will drive collaboration, facilitate informed decision-making through data and insights, and ensure clear communication of product priorities, roadmaps, and outcomes. You will lead product enablement initiatives, support successful product launches and adoption, develop performance metrics and reporting frameworks, and identify opportunities to streamline workflows through process optimization and automation. By championing operational…

What you'll bring

• 5+ years of experience in Product Operations, Product Management, Product Enablement, Product Marketing, Presales, Solution Consulting, or related roles.
• Proven experience leading or scaling operational processes within Product or SaaS organizations.
• Strong understanding of product lifecycle management, product delivery processes, and cross-functional collaboration.
• Experience working closely with Product, Engineering, and Commercial teams in fast-paced environments.
• Strong analytical and problem-solving capabilities with the ability to translate insights into actionable outcomes.
• Excellent communication, facilitation, and stakeholder management skills.
• Demonstrated ability to drive initiatives independently and influence cross-functional teams.
• Bachelor's degree or equivalent practical experience.
• Experience in SaaS or CPaaS environments is a strong advantage.

Craft and Toolkit

• Product Operations & Process Optimization
• Strategic Planning & Execution
• Cross-Functional Leadership
• Product Enablement & Adoption
• Operational Excellence & Governance
• Data Analysis & Insight Generation
• Communication & Executive Storytelling
• Stakeholder Management & Influence
• Solutioning & Product Demonstrations
• AI Tools & Workflow Automation
• Customer-Centric Mindset
• Proactive, ownership-driven approach

Character Traits

• Analytical thinking and problem-solving - approach problems clearly, use data, and find solutions.
• Ownership and accountability - take responsibility and follow projects through to completion.
• Communication - explain ideas clearly and listen to others across teams.
• Collaboration - work well with others and support team goals.
• Adaptability and learning - adjust to change and keep learning new skills or tools.
• Mentorship and knowledge sharing - help others grow and share what you know.
• Resilience - stay calm under pressure and handle setbacks constructively.
• Quality and attention to detail - do work carefully and strive for improvement.
• Advocacy and innovation - encourage best practices, effi…