Operations Portfolio Manager
About the role
Location:Lebanon
Department:Professional Services
Reports to:Senior Portfolio Manager
Who We Are
AstroLabs is the largest business expansion platform in Saudi Arabia and the Gulf's leading platform for high-growth companies expanding into the Saudi and UAE markets.
Over the last decade, we've enabled more than 1,500 global ventures to set up and grow in the Gulf, partnering with leading government entities and private-sector organizations.
Our Professional Services team supports companies throughout their growth journey, from establishing and maintaining their legal entities to managing their workforce and ongoing corporate service requirements.
Your Mission
As a Portfolio Manager based in Lebanon, you will be the primary relationship owner for a portfolio of corporate clients operating in Saudi Arabia, across our Entity and People (HR, GRO & PRO) services.
Your mission is to ensure clients receive exceptional service, remain compliant, renew their engagements, and continue growing with AstroLabs.
You will engage with clients remotely through regular meetings, calls, and digital communication, while working closely with our Saudi-based delivery specialists and commercial teams to ensure commitments are fulfilled, issues are resolved, and growth opportunities are captured.
This is not simply a coordination or customer support role.You will take commercial and relationship ownership of your portfolio, with direct accountability for client satisfaction, retention, renewals, and revenue growth.
What You'll Do
Client Relationship & Portfolio Management
- Own end-to-end relationships with an assigned portfolio of corporate clients across Entity and People services.
- Act as the primary point of contact, building trusted, long-term relationships through structured remote engagement, regular check-ins, and proactive communication.
- Understand each client's business needs, operational priorities, and upcoming milestones to anticipate requirements.
- Maintain structured account plans, monitor portfo…