Client Onboarding Specialist
Mid-Senior levelBachelor's DegreeInformation Technology and ServicesFocal
About the role
About Mozn
MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.
We're a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact.
If you're passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.
About the role
We are looking for aClient Onboarding Specialistto join our team and help deliver a seamless onboarding experience for FOCAL customers. In this role, you will be the primary point of contact for clients throughout their onboarding journey, ensuring successful platform implementation, user enablement, and go-live readiness.
What you'll do
- Own the end-to-end onboarding journey for FOCAL clients.
- Act as theprimary pointof contact for clients throughout the entire onboarding process, from kickoff to go-live.
- Deliver platformtraining sessionsto client teams.
- Coordinate with internal teams to ensure all workstreams move forward on schedule.
- Track and resolve technical inquiries, feature requests, and configuration issues raised during onboarding, escalating to the right internal owner.
- Maintain accurateonboarding documentationand status tracking across all active clients in your portfolio.
- Managemultiple concurrent client onboardings, prioritizing effectively across varying timelines and complexity.
- Hand offcompleted onboardings smoothly to the Customer Success team post go-live, with full context transfer.
- Identify recurring onboarding blockers or process gaps and propose improvements.
Requirements
- 2-5 years of experience in Client Onboarding, Customer Success, Implementation, Project C…