Operations Cost Analyst

Role Overview

At Mumzworld, Operations plays a critical role in ensuring that our logistics, warehouse, and vendor ecosystem operates efficiently and cost-effectively.

We are looking for anOperations Cost Analystto act as the operational bridge between external vendors, the Logistics & Operations team, and Finance. This role will own the pre-approval spend and invoice verification lifecycle ensuring vendor charges are accurate, discrepancies are resolved, required approvals are secured, and only verified invoices are handed over to Finance for payment processing.

This is a hands-on, detail-oriented role suited to someone who enjoys working with numbers, investigating discrepancies, coordinating with multiple stakeholders, and improving operational processes.

What You'll Be Doing

Invoice Verification & Audit

• Audit incoming vendor invoices across 3PL logistics, warehouse packaging, uniforms, and daily operational supplies
• Validate invoices against internal operational tracking tools, rate cards, delivery logs, and supporting documentation
• Identify incorrect charges, calculation errors, duplicate charges, or missing information before invoices are approved

Discrepancy & Conflict Resolution

• Investigate variances between internal operational calculations and vendor-submitted amounts
• Reconcile operational logs, toll calculations, rates, quantities, and other supporting data
• Work directly with vendors and internal stakeholders to resolve billing discrepancies before departmental approval
• Maintain clear documentation of discrepancies and their resolution

Expense & Quote Coordination

• Coordinate operational expense requests and ensure the required pre-approvals are obtained
• Manage quote approval processes for operational purchases and non-standard services
• Ensure expenses outside existing vendor contracts follow the appropriate approval process
• Track pending approvals and follow up with relevant stakeholders to avoid delays

Vendor Coordination & SLA Management

• Act as the main operational point o…