Operations Cost & Performance Manager
About the role
Role Overview
The Operations Cost & Performance Manager is a key role within the Logistics team, responsible for the financial and performance control of Mumzworld's operations and logistics function.
The role owns cost analysis and optimisation, month-end financial control, operational KPI management, capacity and budget planning, and vendor cost strategy. Most importantly, it turns analysis into implemented savings and measurable performance improvement.
The ideal candidate combines strong financial and analytical skills with a practical, delivery-focused mindset, and thrives in a fast-paced, high-growth e-commerce environment.
What You'll Be Doing
Cost Analysis & Optimisation: Analyse logistics and operations costs to understand key cost drivers such as fuel, materials, and manpower, as well as variances and inefficiencies. Identify and quantify savings and efficiency opportunities, and present them as clear business cases.
Optimisation & Automation Projects: Lead or steer projects arising from cost analysis through to implementation. This includes automation initiatives that improve cost tracking, reporting accuracy, visibility, and efficiency.
Financial Control:Prepare and coordinate month-end cost accruals for operations, ensuring costs are captured accurately and in the correct period.
Performance Management:Prepare monthly operations KPIs against targets, analyse variances, and recommend corrective actions. Coordinate the design and disbursement of performance-based spot incentives with operations managers.
Manpower & Capacity Planning:Calculate manpower
requirements
across departments, particularly for peak periods, balancing volume
requirements
against cost.
Vendor Strategy & Risk Management:Track courier loads and volumes to balance business-continuity risk against cost. Analyse and negotiate proposed costs for new vendors, and coordinate contract finalisation with Legal and relevant departments.
Budget Setting:Model and analyse budgets for new projects, expansions, and…