Operations Executive - SoftPOS

Why qlub

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Operations Executive, you'll help drive our growth in Partner Success building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. You'll also play a key role in ensuring new restaurant partners have a smooth onboarding journey and that existing partners maximize their adoption of Qlub solutions. From training restaurant staff to troubleshooting issues and driving re-engagement, you'll be at the frontlines of ensuring our partners and their customers have the best possible experience. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What you'll be doing

SoftPOS Performance Tracking

• Work directly with the Strategy team to track performance of restaurant partners going live on Qlub's Smart Integrated Terminal (SoftPOS).
• Monitor adoption rates, transaction volume, and usage trends across assigned SoftPOS accounts on a regular cadence.
• Help identify and flag risks (usage drop, non-adoption, device issues) for the Strategy team to action.

Training & Staff Engagement

• Conduct t…